The warranty on devices for manicure and pedicure.

We offer quality warranty on the purchase and the use of acquired Agate products. If the item purchased by Customer is defective due to the manufacturer’s defect, we will take care of its repair or replacement.

Quality warranty shall apply to items with the manufacturer’s defects and that have been used prudently and according to the user instructions provided, with no intent of wilfully damaging items. The expertise shall be carried out by a Agate Store’s specialist.

We would like to draw your attention to the fact that certain products (e.g. cosmetic devices and other technical products) require special training and qualification prior to handling. Agate offers no warranty to products used for a purpose other than that intended and/or by a person with no prior training.

Every Agate product is warranted to be free of defects from workmanship and materials for the period of ONE YEAR from the date of original purchase. Certain products referenced below have longer warranties. Should any trouble develop during the one-year period, return the COMPLETE product, freight prepaid by user, to one of  Factories or Authorized Service Centers. If inspection shows the trouble is caused by defective workmanship or material, Agate will repair (or at our option, replace) without charge.

In some cases, the warranty is not provided?

The following are specifically excluded from the terms and conditions of this guarantee:

  • Damage caused by misuse or improper handling of the product or use not in accordance with instructions.
  • Any modification made by the purchaser to the product or any repairs other than by an authorised agent
  • Damage suffered through overloading, improper use, negligence or accident
  • Damage caused due to the use of the product on a voltage other than that stamped on the product

The guarantee is not transferable.

Please note that the 1 year warranty is offered as a remote control, the knob (micromotor) 6 months be free repair the machine if it breaks with proper operation and maintenance of the product. Do not forget about cleaning machines from sawdust!

If the warranty has expired the repair, the repair is carried out on a paid basis. Also charge cleaning machine made from sawdust (every six months). This is a paid routine procedures, its price – 10 Euro + VAT.

If you yourself would open the machine for manicure and a pedicure, you will lose the right to warranty service, so even during the warranty period, brush pen at the service center.

But generally speaking, we hope that our devices will serve you for many years.

The warranty on the lamps

The warranty on equipment – 6-12 months (does not apply to light bulbs). The guarantee does not apply in cases of harm to human health or damage to property if it is caused by any of the following reasons:

Use of the device for other purposes;

  •     failure to comply with the rules of the assembly, commissioning, operating and maintenance instructions given in the instructions;
  •     Using the appliance with defective and / or not working protective devices and safety equipment;
  •     making uncoordinated changes to the design of the instrument;
  •     inadequate monitoring of wear parts;
  •     Repair of persons without appropriate authorization;
  •     damage caused by external objects.

To the customer must guarantee –

  1.     send to email  photo or a letter with the invoice of purchase of goods
  2.     send to email essence of breakage and possible cause
  3.     agree on the delivery of goods

Warranty period 2 weeks + delivery to the point of warranty.

Shiping cost – All customers need to pay shiping cost till warranty point.